Customer Program Specialist - Türkiye (m/f/d)
DESCRIPCIóN DEL PUESTO
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!
Job Description
As a member of the Customer Success Management (CSM) EMEA team, you will be responsible for managing Advantage + Elite Contracts from order intake to delivery as well as to achieve the key performance indicators of the product. In this role, you will be a key contact for customers to ensure customer satisfaction and contract renewal.
You will report to the Director Customer Success located in Luxembourg.
Responsibilities
- Implements and leads the Contract planning process, its implementation and sustainment, responsible to achieve the stated KPI (availability, cycle time, energy consumption, quality, resin usage)
- Work with key cross-functional teams throughout the Organization with the goal of maintaining the Contract commitments on a continuous basis
- Project Manages all activities and services provided within the Contract, ensuring they are done on time, based on a predefined timetable, in an efficient way
- Ensures all services included in the Contract are well defined, properly documented (in the proper Husky systems), and properly scheduled
- Manages customer expectations to ensure complete alignment with the Contract objectives and goals
- Plan and schedule Contract timelines and milestones using the appropriate tools.
- Responsible for the milestones and deliverables.
- Develop and deliver progress reports, presentations, and other Contract documentation, internally and to the customer.
- Coordinate all activities related to the Contract implementation and ongoing activities.
- Focus should be in the involvement and awareness of the daily activities and issues related to the Contract. Key contact, both internally and customer.
- Ensure customer is satisfied with contract
- Manage and lead weekly call with customer Escalate issues when required Builds relationship with customers
- Schedule upcoming work with Field Service teams
Qualifications
- Mechanical or electrical engineering or equivalent experience
- Knowledge of injection molding machinery and related mechanical, hydraulic, and electronic technologies considered an asset
- Customer-focused attitude
- Excellent communication and coordination skills
- Strong organizational and project management skills
- Strong negotiation, facilitation, conflict management skills and the ability to professionally interact with team members
- Good knowledge of all MS Office applications
- Logical thinking capabilities and continuous improvement attitude
- Fluent in English and Turkish
#LI-Remote
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. No agency or telephone inquiries please.